Domain: Password:    Email: Password:	What is Hosting? What is a DOMAIN NAME? Do I need a DOMAIN NAME? How do visitors reach my website? What is Data Storage? What is Bandwidth? What are T1, T3, and OC3 Lines? Can I keep my domain name when I change a host? What is domain parking? Does NetEaseHosting register my new domain name? How long does it take to register a domain name? What does it cost to register a Domain Name? Do you have a money back guarantee? Are there any restrictions on your guarantee? What are your technical support policies? What billing cycle options are available? What payment methods are accepted? What type of E-MAIL accounts do I get with my hosting account? What is E-MAIL FORWARDING? What is a POP3 E-MAIL BOX? Do I get a webmail interface for reading my email? What is a "Catchall e-mail"? How are my e-mail accounts configured? How do I access my POP3 E-MAIL BOX? Do you offer e-mail auto-responder capabilities? How many auto-responders can I have? How do I configure my auto-responders? Do I get Mailing lists? Is My site backed up? Can I test drive your software tools?  What is Hosting? A Web hosting business begins with a collection of Web servers, powerful computers stored in secure and climate-controlled environments and permanently linked to the Internet through high-speed data lines. These computers store the Web pages that make up Websites. You can send your Web pages to the host's server using a Web browser interface or a dial-in connection and FTP (File Transfer Protocol). As soon as your pages are installed on the server they become available to visitors and customers on the Internet, providing they have the correct address (www.YourDomain.com).  What is a DOMAIN NAME? A domain name is a unique address that identifies a computer or network which is connected to the Internet.  Do I need a DOMAIN NAME? Yes, you do. NetEaseHosting does not offer hosting services for sites without domain names.  How do visitors reach my website? A domain name generally looks something like www.YourDomain.com. There are other suffixes available like .net; .org; .edu; .biz; .info; .tv; .us and others will soon be added due to overwhelming demand. When a visitor types your domain name into an Internet browser, it is sent to one of several servers on the Internet that store a master list of domain names. This server converts the name into its assigned IP address (e.g., 123.123.123.123), a number that functions exactly like a phone number - except that the customer's "call" is routed through a network of switches and fiber-optic cables optimized for data transfer. The master list server sends the request to a "Domain Name Server" (DNS) responsible for handling calls to this address. For example, a NetEaseHosting’s Domain Name Server stores the addresses of all the sites located at the NetEaseHosting facility (which could number in the thousands). When the NetEaseHosting DNS receives a call to an address it recognizes, it sends a positive acknowledgement to the master list server and, in turn, directs the call to the server that stores the Website. Register a domain name with NetEaseHosting’s domain registration service.  What is Data Storage? the space your Website will require on a server's hard drive, ranges from small sites with 25 megabytes of storage space to large business sites that require 250 MB or more. If you need more disk space, you can either upgrade to the next hosting plan or buy extra space by the megabyte.  What is Bandwidth? also called "data transfer," the term bandwidth refers to the amount of electronic data sent over the network each month in response to visitor's requests. This varies depending on the size of your Web pages and the number of visitors to your site. A 50-kilobyte home page that is viewed by 20,000 visitors each month will use one gigabyte of data transfer per month (50,000 bytes x 20,000 hits = 1 billion bytes, or one gigabyte). Bandwidth is meticulously calculated to the byte. It is best to estimate your expected bandwidth when purchasing your hosting package generously - but not over-optimistically! - and keep track of events and site promotions that could result in sudden increases in visitor traffic.  What are T1, T3, and OC3 Lines? High-Speed Network Connections - Each line transmits data at a different rate, calculated in megabits per second (Mbps). OC3 lines, which carry information along the Internet "backbone," transfer data at 155 Mbps. This is more than three times as fast as a T3 line, which transfers data at 43 Mbps. In comparison, A T3 line can handle as much data per second as 30 T1 lines; a T1 line, at a rate of 1.544 Mbps, transfers data 54 times faster than a 28.8 modem operating at 28,800 bits per second.  Can I keep my domain name when I change a host? Yes! If you registered your domain name with another host and now you want to move, you should find your registration records or contact NetEaseHosting (support@neteasehosting.com) and ask us how to control your domain name  What is domain parking? Domain parking lets you cheaply reserve a domain name for future use and display an "under construction" default page on it. You can register a domain and not park it anywhere but then your site will simply be inaccessible until you get a web host.  Does NetEaseHosting register my new domain name? If your domain name is a new domain we will register it for you unless your indicate otherwise. We make it hassle free for you. You can register and set up for hosting all at the same time on our hosting order form.  How long does it take to register a domain name? We can register all .com, .net, .org .biz, .info, .tv, and .us Internet domain names and this is done usually within minutes but it will take around 1-2 days for it to show up in the Whois Data base and on your new web space if you signed up for hosting. Use our registration form.  What does it cost to register a Domain Name? All NetEaseHosting plans include registration of your domain name and the first year’s registration fee. After the first year, there is an annual $15.00 fee to maintain the registration of the Domain name.  Do you have a money back guarantee? Yes. NetEaseHosting has a 30 day money back guarantee. Setup fees are not refundable. Additional bandwidth or consulting fees are also not refundable.  Are there any restrictions on your guarantee? Yes. Any violation of our terms and conditions will void this guarantee. ***If you do not adhere to our Terms and conditions, no refund will be issued.***  What are your technical support policies? We handle 99% of all technical support problems before hanging up the phone. E-mail support queries are answered within 1 hour during our in office support hours. Our technical support is available 24/7. Our toll free support number is 866-641-3742.  What billing cycle options are available? All accounts are billed for a calendar month. When you first sign up, a prorated amount will be added to your first invoice to take care of the remaining days in the current month. All accounts are billed monthly. We do not offer any other billing plans at this time.  What payment methods are accepted? Accounts may be paid by credit card, check, cash at our office, and electronic withdrawal from your checking account (echeck). All credt card and echeck accounts are automatically enrolled in our automatic rebilling program. The next months charges will be automatically charged or debited prior to the beginning of the next month. See our terms and conditions for more details.  What type of E-MAIL accounts do I get with my hosting account? With your hosting account, you have the option of choosing either e-mail forwarding or POP3 e-mail accounts. The number of accounts that are included in your monthly web site hosting fee is based on the level of the account you purchase.  What is E-MAIL FORWARDING? We can forward all e-mail from your domain name to your current e-mail account.  What is a POP3 E-MAIL BOX? A mailbox that received mail and stores it on the server until it is downloaded by an email program.  Do I get a webmail interface for reading my email? Yes!  What is a "Catchall e-mail"? A Catchall e-mail account will forward anything@yourdomain.com that you have not specifically setup as an alias or POP3 account for. You'll get all mail to your domain name and your customers will not receive mail bounces for invalid e-mail addresses at your domain.  How are my e-mail accounts configured? Your e-mail is configured through a web interface. This interface is accessible from your on-line site administration area. Here, you can create both POP3 and e-mail forwarding accounts instantly.  How do I access my POP3 E-MAIL BOX? It's simply done! Once you've setup your account, our on-line hosting manual will show you just how to do it!  Do you offer e-mail auto-responder capabilities? Yes. Included with every NetEaseHosting account is the ability to create auto-responders. There is NO additional charge for this service.  How many auto-responders can I have? You may have an auto-responder to go along with each of your e-mail accounts.  How do I configure my auto-responders? NetEaseHosting provides an on-line interface to setup and configure your autoresponders. Updates to your autoresponders are done in REAL TIME.  Do I get Mailing lists? Mailing lists of up to 500 recipients are included in all accounts that are at the Bronze level or higher.  Is My site backed up? Yes!  Can I test drive your software tools? Yes! Click here to try out our operating system and see our user interface and tools.
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